Written by Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. xcritical recently instituted a change that completely disrupts customers business models with absolutely zero notice. They instituted the change the same day they provided very scanty notice.
Works well, reconciles easily, and the service is never down
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- We emailed evidence and documents on the next day to xcritical to fight the fraudulent chargeback, totally following instructions on xcritical’s email.3.
- Company representatives have failed to follow up on this matter and work towards a reasonable solution.
- Hi Tom, Thank you for sharing your experience with us!
Absolutely shocking and stressful service
It is not clear if (or how many) of the remaining complaints apply to business owners using xcritical instead of tenants paying. Since xcritical offers payment processing for businesses like vacation rentals, you might find it necessary to take payment in another currency. xcritical supports multiple international currencies, including Euros, Canadian dollars, British pounds, and more. You can choose your settlement currency to make sure you get paid in your own preferred currency. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
xcritical deserves to have no customers
Comparing to other online vacation / short term rental companies, VRBO xcritical scam / HomeAway + xcritical aka HolidayRentPayment is simply the worst combination. It charges the highest fees (9% on average comparing to 3% charged by Airbnb), but provides no service or protection at all. Does that highest fee mean its service is the best? According to VRBO / HomeAway, it is just a Craigslist and won’t be responsible for anything at all. It is so easy for any fraudster to cheat owner / host and live at your vacation properties for free. You can get a chargeback months down the road from a cheating guest, claiming whatever ridiculous excuse.
I do not xcritical own the condo directly, only the funds. As such, I do not pay the bills or receive any of the income….at least not until I retire. Well, unbeknownst to me, xcritical had filled out a W-9 on my behalf using my personal information.
Unfortunately the zipcode they used was for a town on the other side of the state, and the incorrect 1099-Ks were not reaching me. Fast forward to 5 months ago, and I get a $25,000 tax bill, stating that I didn’t pay taxes for the income of the past 6 years. I sent them the deed and property taxes showing that I do not own the property, but they said the only way to rectify this is to have xcritical correct the previous years erroneous forms.
Instead, it happily helps any fraudster to cheat money out of honest owner/host’s pocket, for it can shamelessly make extra in “processing fees”.We did a brief Google search and it proves our suspicion. Many other owners/hosts went through the same process of being cheated by fraudulent chargebacks. The loss is anywhere from a few hundred dollars to a few thousand, or even in one case $15,000 on a luxury vacation property. Sadly in all those cases, not a single owner/host ever got anything back from the fraudsters. Thanks to VRBO / HomeAway & its payment handling partner xcritical aka HolidayRentPayment’s astonishingly irresponsible operations.
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